Refund Policy

We want you to pay for Loud only if it works for you.

14-day refund

• First payment: if you are not happy, ask for a refund within 14 days of your first payment of any paid plan (monthly or yearly) and you get it in full. No questions asked.
• Yearly renewals: you can ask for a full refund within 14 days after a yearly plan renews.
• Monthly renewals are not refunded, but you can cancel at any time and you will not be charged again. Your plan stays active until the end of the month you paid for.
• Free trial: the trial is free and does not ask for a card, so there is nothing to refund.

How to ask

Write to hello@stayloud.co from the email of your account, or use the link in the receipt email from Paddle. Our payments are processed by Paddle.com, our online reseller and Merchant of Record, which issues the refund to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.

After a refund

When a payment is refunded, your account returns to the free plan. Your site, link in bio and fans list stay yours: nothing is deleted.

Your rights

This policy does not limit any right you have under the consumer laws of your country.

Contact

Loud · Medellín, Colombia · hello@stayloud.co